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Operating Systems and Manuals |
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In addition, the manual has important legal significance. The franchise agreement refers to the manual and it is essential that the two documents are consistent. Also, in the event of dispute with a franchisee it of course very helpful to have the operating system documented. However, despite its practical and legal importance, franchisors rarely pay enough attention to the content of their manuals. For new franchisors, it is obviously important to start out with a comprehensive manual. For existing franchisors the reasons for updating the manual are less pressing, but no less important. Franchise systems never remain static – in fact franchisors have a duty to enhance their operating systems over time. As franchise systems mature the operating system will develop, the legal agreement may change, the profile and nature of the franchisee business may change and the overall culture of the system may evolve. Therefore, the content of the manual can quickly get outdated. The Franchise Development Centre works with many companies, established and new, to ensure that their manuals meet operational and legal requirements. The process varies from client to client, but can be anything from just a review of the existing manual to a complete rewrite. Why use The Franchise Development Centre?
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The basis of franchising is that a franchisor proves a business model, develops it into an operating system and then details it in an operations manual as a template for its franchisees to follow. Therefore, the operations manual is absolutely core to the success of any franchise system.