 | Brian Duckett
Brian has spent the last twenty years as either a franchisee, franchisor or consultant to companies considering or practising franchising. He has advised many organisations on their franchise development and was the creator of The Franchise Training Centre.
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|  | Alan Wilkinson
Alan has 11 years’ experience in franchising and has held positions in Recruitment, Franchise Management, and National Sales, and has also been a Franchisee. He has been involved with several UK franchise start ups, including running a pilot operation himself. Alan obtained the Diploma in Franchise Management from The Franchise Training Centre in 2000. Alan continues to successfully run the Franchisee Recruitment Call Handling Service at The Franchise Support Centre.
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|  | Sarah Taylor
Sarah Taylor has worked with a number of franchise organisations, providing marketing, IT and e-business support. She has created and implemented support programmes to help organisations improve their business performance.
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|  | Jan Webb
Jan manages The Franchise Support Centre office, which provides access to all the vital products & services needed to manage a franchised network. Services include Franchisee Enquiry Handling, Customer Call Handling, Direct Marketing Services and Franchise Management Software. Jan is also responsible for lead tracking and reporting for The Howarth Franchising Group, ensuring high levels of customer satisfaction.
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|  | Jacqui Baker
Jacqui helps promote The Franchise Support Centre with regular and targeted telemarketing campaigns. As part of The Franchise Support Centre she helps field leads from prospective franchisees and screen them through a number of stages, ensuring that the franchisor’s recruitment team only deal with qualified prospects. Enquiries are answered on a dedicated phone line, with initial qualifying, prospectus fulfilment and detailed reporting.
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