 | Brian Duckett
Brian has spent the last twenty years as either a franchisee, franchisor or consultant to companies considering or practising franchising. He has advised many organisations on their franchise development and was the creator of The Franchise Training Centre.
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|  | Paul Monaghan
Paul is a professional retailer with over thirty years experience, including the set-up, training and support of the largest chain of retail shoe franchisees in the UK. Paul specialises in customer care and conference planning for franchise networks.
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|  | Sarah Taylor
Sarah Taylor has worked with a number of franchise organisations, providing marketing, IT and e-business support. She has created and implemented support programmes to help organisations improve their business performance.
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|  | Jan Webb
Jan manages The Franchise Support Centre office, which provides access to all the vital products & services needed to manage a franchised network. Services include Franchisee Enquiry Handling, Customer Call Handling, Direct Marketing Services and Franchise Management Software. Jan is also responsible for lead tracking and reporting for The Howarth Franchising Group, ensuring high levels of customer satisfaction.
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|  | Jacqui Baker
Jacqui helps promote The Franchise Support Centre with regular and targeted telemarketing campaigns. As part of The Franchise Support Centre she helps field leads from prospective franchisees and screen them through a number of stages, ensuring that the franchisor’s recruitment team only deal with qualified prospects. Enquiries are answered on a dedicated phone line, with initial qualifying, prospectus fulfilment and detailed reporting.
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